Refunds & Returns

At Lit Lines, your satisfaction is our top priority! If you’re not completely happy with your purchase, we’re here to help.

Returns & Exchanges

• Timeframe: You can return or exchange any item within 14 days of receiving your order.
• Condition: Items must be unused, unworn, and in their original condition with all tags or packaging intact.
• Non-Returnable Items: Custom or personalized items, sale items, and digital downloads are non-refundable unless defective.

How to Initiate a Return

1. Contact Us: Email us at litlinesau@gmail.com with your order number and reason for return.
2. Approval & Instructions: Once approved, we’ll provide return shipping instructions.
3. Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

• Once your return is received and inspected, we’ll process your refund.
• Refunds will be credited to your original payment method within 7–10 business days.

If you have any questions about our policy or need assistance, don’t hesitate to reach out. Thank you for choosing Lit Lines!